The impact of negative criticism from a boss to a subordinate and the process of forgiveness at work

Absztrakt

The paper presents some of the results of a research project entitled Repentance and Forgiveness.
The phenomenon that is the focus of the study is distinguished from the concept of conflict, which is thought to be a broader, more complex process. The main aim of the study is to find out what kind of hurt domestic workers experience at work, what negative criticism they receive, how they can forgive these situations, and how the latter affect the characteristics of the respondents. Does
it matter from whom we receive unpleasant comments, or do we detach ourselves from them and only the offence is important? The research took three years to complete, ending in August 2022. 196 employees were asked about the impact of situations in a particular workplace; criticisms from colleagues, both friends and non-friends, and those in a particular position; how it affects the individuals, and how the respondents were able to deal with these offences. The research method was a quantitative, questionnaire-based survey. The research mainly aimed at addressing criticisms of emotional regret, and it explores the issue of forgiveness from this perspective. In this research, therefore, the focus is on the emotional effects of both the criticism and the process of mitigation. This study shows that people are in some way, directly or indirectly, in constant contact with their bosses. The criticism they receive from superiors can have an enormous impact on their mood.